SHIPPING AND DELIVERY

 

WHEN WILL MY ORDER BE SHIPPED?

 

Once you payment has been cleared your order will be on the schedule in which it was received. You need to keep in mind; each piece is crafted by my hands. We do not carry a large inventory of products. Everything is made by myself, in sunny Southern California. We do not have products made overseas, or by contract houses to which we attach our labels.

 

My goal is to ship your order within 3 weeks of payment being received. Sometimes life gets in the way, and if this is the case, we will let you know.

 

For payments made through PAYPAL, PayPal requires that your order be shipped to the shipping address you provide to PayPal with your payment.

 

Be sure to double check that your shipping address is correct when you submit your order. If you need to make any changes or updates to your shipping address on the credit card you use to purchase or on your PayPal account please do so before submitting your payment, as once your order is received your purchase will be shipped to this address. Messages included with the order are checked before shipping, but messages sent after the order has been placed, risk not being received before shipping. It is the buyers' responsibility to make sure their shipping address is correct when submitting an order. If an item sent to a wrong address submitted by the buyer is returned to me undeliverable, I will gladly re-ship the item to the correct address at the buyer's expense.

 

HOW WILL YOUR ORDER BE SHIPPED?

 

Your order will ship via U.S. mail. Priority shipping is a standard. If your order is time sensitive and you would like to upgrade to express shipping for an additional charge, please contact me for a quote before making your purchase and I will gladly adjust the shipping for you. Please do this before completing the purchase to save time, as this will allow you to pay in one transaction and avoid having to pay the extra shipping charge on a separate invoice.

 

U.S. CUSTOMERS:

 

U.S. shipping includes delivery confirmation. You will receive an e-mail with the delivery confirmation number on your package once the shipping label has been generated. In most cases you can use this number to track the progress of your package.

 

 

CUSTOMERS OUTSIDE U.S:

 

Currently, I will consider accepting orders from outside the United States. Due to some dishonest persons, I will need to discuss purchasing my items prior to accepting the offer. We will discuss shipping, lead time and payment. So, if you live outside the United States and want to order from us, please send us an e-mail and we will discuss your needs. I look forward to discussing my products with you.

 

REFUNDS AND EXCHANGES

 

Custom Orders

 

Although, I want you to happy with your purchase, I do not issue refunds on custom orders. If for some reason you feel your order is not to your satisfaction, please feel free to send me an e-mail so we may discuss your options at hand.

 

Rugged Excursion Hardware and Retail:

 

If you have purchased one of our items directly from REH and you are completely unsatisfied with your purchase, please contact us to discuss your refund.

 

 

 

If you purchased your items through a retailer, please return the item to the retailer. Please verify their return policy prior to purchase.

 

RETURNS:

 

I will happily accept a return of my work for any reason if notified, and the item is safely repackaged and placed in the mail with delivery confirmation to be shipped back to me within 48 hours of delivery. Buyer assumes responsibility for return shipping charges and the item must be successfully returned unused & undamaged in its original condition before the return will be processed. As soon as the item has been safely received by me, we will process your return within 1-3 weeks. Shipping charges are non-refundable.

 

All return / exchange / refund transactions must be initiated within 48 hours of delivery.

 

EXCHANGES:

 

Due to the fact that my items are made in limited quantities or one at a time and depend on materials on hand, items may not always be able to be exchanged for another like item. Please contact me via via email within 48 hours of delivery and we will work out the issue to your liking. Regular return policy applies and postage charge for shipping the new item will be necessary.

 

REFUNDS:

 

In the event of a refund payment will be re-issued via the same means as the original payment was made for purchase price of item. Items must be returned in unused, like new condition for a refund, and the refund will be processed after the item has been received back to us.

 

DAMAGED ITEM:

 

In the unlikely event a package is received damaged in transit I will ask you to kindly submit photos via email, of the damaged item itself, and of the damaged package so that I may assess the situation and take appropriate action accordingly. Claims for items that are damaged in shipping will be processed bu the carrier. This policy does not cover damage caused by misuse or mishandling of the item by the customer.

 

LEAVE FEEDBACK:

 

We encourage you to send us your feedback via email or simply on the site, when you receive your item, as this lets me know your item arrived safely and all is well. I will kindly return feedback for you once I have heard from you and I'm certain you are satisfied.